Enterprise operations platform

Multi-site urgent care and walk-in clinic queue optimizer

An enterprise platform that manages patient flow, rooms and triage queues across a network of high volume urgent care clinics.

Our BAA offer

Built forMulti-site urgent care and walk-in networks

Team shapeAround 7 people: engineers, QA, designer, data analyst, delivery lead

TimelineAbout 7 months

The problem

Walk-in clinics lose patients to long, unpredictable waits. Managers saw their own site only, staff re-entered the same intake data, and opening a new site meant weeks of setup.

How we approached it

We built digital check-in kiosks and a web check-in that feed a live queue. An estimation engine uses current arrivals, provider counts and recent visit times to show realistic waits to patients and staff. Operations managers see rooms, staff workloads and turnover across all sites, and a super admin console onboards new branches from a template. After each visit the system sends instructions and a short satisfaction survey.

What we built

Real time wait-time estimation engine and digital check-in kiosks
Cross-facility dashboards for room turnover, staff workload and throughput
Automated post-visit surveys and follow-up care instructions by SMS and email
Centralized super admin console to onboard clinic branches and view enterprise analytics
Triage rules and priority handling
Patient text updates when their turn is near

Architecture

How the pieces fit together

1Kiosks and web check-in

2Live queue and triage rules

3Wait estimator and dashboards

4SMS, email and analytics

Queue engineCheck-ins, triage and room events update a live queue that drives kiosk, staff and patient screens over WebSockets.

EstimatorA model uses recent service times by visit type and current staffing. It reports a range, not a false precision.

Branch templatesNew sites are created from a template that sets rooms, roles, forms and messages in minutes.

Safeguards built in

Security and compliance controls

Role scoped dashboards per site
Kiosk screens that hide names after check-in
Audit log of queue changes
Encrypted contact data
Per site data permissions

What changed

Outcomes for the operator

Patients see a believable wait instead of a guess and fewer walk out.
Managers move staff between sites using live data.
Opening a new clinic becomes a template job.

Technology

LaravelVueRedisWebSocketsMySQLSMS and email providers

Integrations

EHR registration and eligibilitySMS and email providersAnalytics export

Representative engagement. Client details and internal figures are withheld under NDA. Compliance depends on how a system is operated as well as how it is built, and your own counsel decides what applies to you.